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Emergency Cases

Where is the ER located?
The emergency department is located on the ground floor (GF) and it has its own entrance.

Where to go?
The hospital's emergency department is equipped with all the necessary tools and equipments that enable the healthcare providers to receive all types of accidents and injuries in addition to all urgent/emergent medical cases in all disciplines.

What to expect?
All the staff and healthcare providers at the emergency department are highly qualified with distinguished skills and competencies to provide the best medical services according to the best practice guidelines.
They have been trained and are experienced in providing quick emergency services.
The emergency department works 24 hours a day seven days a week including official holidays.

We advise you to go immediately to the emergency department when you:

  • Feel chest pain
  • Feel unusual shortness of breath
  • Feel abdominal pain
  • Suffer from persistent headache that does not respond to medication, or when you suddenly suffer severe headache.
  • You have a wound which may require stitching or it could be accompanied by bone fractures.
  • You have severe medical condition and you feel disabled and unable to take decisions.
  • Feel one of the following symptoms: mental confusion, loss of consciousness or concentration, severe allergy symptoms that might be accompanied by swelling of the tongue, lips or throat, severe pain, irregular heartbeat, convulsions, paralysis, weakness or loss of sensation, severe vomiting, dehydration, vomiting with blood, blood in the stool or black stool, drug overdose and others.
  • If you are not sure of the nature of your complaint you should go immediately to the emergency department.

Patients are classified in the emergency department according to the seriousness and severity of their illness or injuries and not upon the time of arrival.
When you reach to the emergency department you will head to the triaging room the nurse will make an assessment to your condition and you will be categorized according to international triaging standards, where the priority is given to the critical cases; non-urgent cases may wait for a longer period. You will be monitored by a physician until they can provide you with the needed treatment.

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