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Rights and Responsibilities

Patient and Family Rights:

In harmony with the hospital mission, which insist on providing the best care to patients and by believing of the patient’s and family role in this care process, we insure that the patient / family have the following rights:

  1. To access to care and receive the proper treatment and medical services in timely manner that help in pain relief and safe stages of treatment, by qualified physicians and health care providers.
  2. To receive the best health care treatment that maintains dignity, freedom and hope.
  3. To be well informed about identity and efficiency of health care team, who will provide care services.
  4. To be informed of their rights in an understandable manner
  5. To be informed about treating physicians & their performance.
  6. To choose the wanted treating physician, unless insurance company rejects that & to ask for second opinion without compromising care.
  7. To receive understandable and relevant information about current health status, options for treatment with related risks and benefits, length of recuperation, details about the course of treatment, prospects for recovery, other medical alternatives, and the possible and probable outcomes of receiving or refusing care; and have the right to request interpretation into another language.
  8. To receive proper awareness, instructions and education that help to participate in taking decisions regarding treatment and available alternatives.
  9. To refuse treatment.
  10. To have pain managed
  11. To be assured of privacy and confidentiality during and after health services and regarding physical examination and diagnostic procedures according to religious and social customs and beliefs through:
    • Requesting the presence of any person from any gender.
    • Requesting transfer to a different room if the circumstances allow for a change of rooms.
    • Refusing exposure of the body, unless it interferes with the medical investigations or procedures.
    • Deciding what to wear unless it interferes with the examination procedures
  12. To call for religious assistance
  13. To be informed that information are protected and confidential through:
    • Not publishing the patient information in public places.
    • Confidential discussing of medical status with specialists.
    • Avoiding access or retrieval of the patient medical record from unauthorized individuals (inside or outside the hospital) unless authorized by the patient or law or legislative.
  14. To contact anyone from the community through oral or written ways
  15. To be fully informed by the hospital administration members and health staff about any requested information including answers to all asked questions. 
  16. To not be transferred within the hospital or outside it without written agreement that explain reasons of transfer 
  17. To be informed about the hospital fees and costs of all procedures that will be needed and to be given detailed financial bill if needed.
  18. To be informed about hospital rules and regulations that is related to patients especially admission process, discharge process, and how to make suggestion and a complaints regarding healthcare given or not given and other rules.  
  19. To receive proper & continuous of treatment after discharge.
  20. To receive proper and needed health care with courtesy and without discrimination based on age, gender, race, color, religion, social status, disabilities or special needs in a safe environment.
  21. To access information on the type of services and their quality assessment results
    • Medical Traveler's Bill of Rights 
  22. To receive information about all prescribed medications including their names and alternative names as they may be known by in country of residence, their normal actions and potential side-effects
  23. To ask and be informed about the existence of business relationship among the hospital, treatment facility, other health care provider, payer or agent.
  24. To review medical records; receive a copy of medical records and other health-information documents; request changes to medical records by providing documents or information before admission and/or after discharge; and update demographic data at any hospital through procedures that guarantee accuracy, credibility and confidentiality of updated information
  25. To receive timely and prioritized scheduling of consultations, surgery and treatment, and timely response to requests and inquiries when have work and travel constraints.
  26. To consent in writing for the preservation, disposition or use of all substances of body, except when used in current diagnosis, treatment and care.
  27. To be informed of available resources for resolving disputes, grievances and conflicts, such as IRB committee & patient representatives and be informed about the outcome
  28. To expect continuity of care, including a written discharge summary with information about continuing health care requirements immediately following discharge from treatment and about longer term care after return home.
  29. To ask and be informed about the hospital, including accreditation status, experience in performing recommended procedures and services, performance results or outcomes, and presence of or access to appropriate technology; and about the facility’s rules, policies, practices, and events that relate to patient care, treatment and responsibilities

Patients and Family Responsibilities for the Hospital and Staff:

Since the hospital is providing high standard of patient's care, your co-operation is recommended to maintain and improve this care, also we appreciate your respect to the hospital rules and following the instructions that is very important to reach our aim of caring for you. Therefore and confidentially the hospital staffs expect from you the following:

  1. To ask questions if not understand information, medical terms, the specifics of treatment, or what is expected; and prepare written questions and comments for doctor
  2. To provide full information about recent and previous history of illness in the first visit of the clinic or the hospital.
  3. To understand health and treatment plans prepared by the health care providers, and comply with them to the end.
  4. To consult with your doctor before self-medicating or seeking alternative therapies including herbal medicines that might interfere with your ongoing treatment
  5. To disclose relevant information to doctors, nurses and care manager, before, during and after treatment, including unexpected changes in condition, new symptoms, or increased pain
  6. To be responsible of any complication arising from refusing any treatment.
  7. To respect the follow up appointment rules and the necessity of informing doctor in case of not attending appointment.
  8. To respect room or unit sharing patient's needs of a quiet and calm environment.
  9. To carry out instructions will help the improvement of your care.
  10. To take all possible precautions against spreading disease or infection, including frequently washing hands and strictly following doctor’s orders
  11. To following visiting hours according to hospital regulations is highly appreciated for the following reasons:-
    • Patient health status, maybe jeopardized
    • Patients maybe on controlled diet
    • Smoking inside hospital's units or rooms is prohibited.
    • Strict rules for ICU, CCU or other critical areas are followed.
  12. To save hospital properties inside the rooms or any place inside the hospital.
  13. To be prepared and knowledgeable as best can about medical condition and needs; seek expert advice from general practitioner and/or medical travel planner; and keep hometown doctor advised of plans.
  14. To seek out reliable sources of information; and be particularly cautious of internet websites and chat rooms that may distort, positively or negatively, information about a hospital, doctor, medical travel agent, or patient.
  15. To understand that as a medical traveler who is also an international patient, are a partner in medical care and assume more responsibility than at home. If choose to discontinue treatment, transfer care and records to another physician or facility or otherwise act against doctor advice, may not hold the doctor, hospital responsible for any consequences of your decision.
  16. To follow the security and safety instructions of the hospital.
  17. To make sure know all the costs involved in care and treatment, properly arrange to make payments and otherwise to meet financial obligations.

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