The Continuous Quality Improvement department is one of the vital departments in The Specialty Hospital, it oversees quality management and performance improvement issues in all areas and functions of the hospital. It aims to continually improve the quality of services and patient care processes and outcomes.
Mission of the Department To provide continuous quality improvement through coordinating the quality issues overall the hospital controlling and monitoring departments performance, Improving the quality of services , sustaining the best results achieved, in order to improve the patient safety and customer satisfaction. Vision of the Department To be the first choice reference in hospitals both in and outside Jordan ,regarding qualtiy programs, and the most modern state of art technologies. The Office of Quality Management is divided into several units with complementary functions. These are:
Assists departments and committees in developing their plans and required policies and procedures, to ensure systematic approach which decrease variation in performance.
Incident reporting, investigation and tracking systems were developed and implemented to ensure all risks are identified and prevented before occurring, and to ensure all causes behind incidents are identified using Failure Mode And Effects Analysis (FMEA), and using different Root Cause Analysis tools to help initiate the suitable and needed corrective actions.
To track performance improvement in various departments and units, PI indicators were defined for each department or service offered at specialty hospital . Data collection about these indicators occurs on a monthly basis. Analysis of the results also allows for improvements where deficiencies are identified.
Performance improvement projects are developed within various departments to monitor and improve quality and performance measures according to the methodology for improvement selected and used in Specialty Hospital (FOCUS PDCA):
Takes the minutes of the committee meetings, tracks each committee's activities and progress, and follows up on the committees' policies and performance development.
Oversees all the quality issues related to nursing, monitors their performance with various performance indicators, and aids in establishing nursing policies and procedures.
Is responsible for preparing continuous training plans on the quality concepts and quality tools, Safety issues, new or updated standards requirements, or for new prizes or accreditation systems in the hospital such as accreditation by HCAC, JCI accreditation, HACCP, ISO 9001:2008, ISO 15189, ISO 14001, OHSAS 18001, King Abdullah Award for Excellence.
The Specialty Hospital management made sure that it ensures the safety of the hospital environment and staff as...
Due to the level of outstanding services provided by the Specialty Hospital for the local community and the Arab...
The Specialty Hospital will accompany you through all the stages of your medical journey by answering all your...
In harmony with the Specialty Hospital mission, which insist on providing the best care for patients and for the...
Artom Neekono - USA
Medical Provider
To the men and women that make up the wonderful staff of Specialty Hospital, thank you for the care and professionalism that you have consistently provided to all that came through you doors. You have provided a piece of mind knowing that our patients will have the best care possible in what would be normally be a very difficult situation. Thank you from the bottom of my heart
Dr. Anna - Netherlands
Medical Provider
Thank you so much for all the support, help and cooperation in the last few months. Thank you for all the care for our patients and for helping me doing my job over here in Jordan
Tukunobu kita - Japan
Kyushu University
We visited this hospital as field research on medical tourism. The doctors kindly introduced the facilities and explained to us everything. We learned that Specialty Hospital has well-trained staff and good equipment as well as sophisticated systems. It has strong appeal for overseas patients
HRH Prince Ghazi Bin Mohammed bin Talal
Jordan
It is my pleasure to register my pride and appreciation to the employees of this outstanding medical facility for the management, doctors, nurses and for what we have seen from the warm hospitality, honor and care of the great profession ... I wish you success and good luck in serving mankind in our beloved Jordan under the Patronage of His Majesty King Abdullah II Ibn Al Hussein
Andera Reichlin - Switzerland
Ambassador
I would like to express the gratitude of the Swiss Embassy in Jordan for all what the Specialty Hospital, doctors, health and administrative personnel have done for the two injured patients.
HRH Princess Muna Al-Hussain
Jordan
I am pleased to express my deep appreciation and admiration for the level of achievements you have reached in the medical field for our dear country. wish you success and good luck under the Patronage of His Majesty King Abdullah II Ibn Al Hussein
Abdullah bin Hamad bin Abdullah Al-Dhafri - Sultanate of Oman
Diwan of the Royal Court - Sultanate of Oman
I was very pleased with my visit to this hospital and its services to the patients. I was very surprised by the modern medical equipment’s and departments that I see for the first time. The management and the medical staff made me very ashamed of the spaciousness and hospitality that we received.
Noura Al Shaaban - Saudi Arabia
Member of the Saudi Shura Council
Through my tour at the hospital I was very pleased with the professional touch in dealing with patients from all countries, and I was impressed by the presence of the advanced equipment in all medical specialties, excellence in dealing with visitors and the quick procedures. Your most important feature is the presence of the best specialized consultants that made me feel comfort and reassured that the citizens of Saudi are receiving good care here
Fatima Khaled Al Bashir - Sudan
The Wife and first cousin of Sudanese president
Thank you very much Specialty Hospital for the warm welcoming and the good treatment we found, and we noticed the good reputation of the hospital's staff from administrative to doctors and we ask God to bless them
HRH Princess Basma Bint Talal
Jordan
This distinguished institute makes us proud of the progress achieved by our dear country Jordan in the field of medicine, which is equivalent to that in the best countries of the world, this excellence and progress is from the wise management of Dr. Fawzi Al-Hammouri, whose efforts and the efforts of his colleagues at the Specialty Hospital which they deserve all the admiration and appreciation
Mike Williams - Louisiana
Patient
I would like to say a big thank you to all the staff at Specialty Hospital. The care I received here was great and I highly recommend it to everyone.
Her Majesty Rania Al-Abdullah
Jordan
I would like to highly express my admiration for your distinguished efforts that contributes to the development of the medical sector and to our county. I am pleased to express to all the staff at this outstanding medical institute, my great satisfaction and joy of the superior level the hospital achieved. I applaud for these great efforts and I support you to proceed for further achievements
Dr. Mandy - USA
Medical Provider
Your emergency department was fantastic. In 30 years of practicing medicine in the United States I have never been able to get X-rays, an ultrasound and an MRI done on one of my patients in less than 4 hours. Your hospital's efficiency and timeliness and exemplary and set the standard.Our patient went to the operating theater and had his injury successfully repaired. He is doing well thanks to the great care he received at Specialty Hospital.
Dr. Cris Mandy - USA
Medical Provider
Your hospital is excellent and state of the art. It is equivalent to our best hospitals in America. Your commitment to medical education is evident and serves as an investment into the future of health care in Jordan.We appreciate the great care you have provide our ill and injured American patients.
Dr. Ahmed Al-Asbahi – Yemen
Member of Shura Council of the Republic of Yemen
I didn't find the words to express the state of progress I have seen at the Specialty Hospital, but I would like to say that the secret of this progress is referred to the man expressed by HM King Hussein, may God bless him and grant him peace, he said: "Human is the most precious thing we have”. This statement has been scientifically translated into the existence of qualified competencies in various fields especially what I have seen at the Specialty Hospital, I witnessed the stages of its development. And here I am today witnessing the reality of dealing directly with the excellence in its management, wonderful nursing and advanced medicine.
